dhx4 Privacy Policy
This page describes what we collect when you use dhx4 and how we keep that data protected. We at dhx4 operate an online gaming platform available where local law permits, serving users across Indonesia's major cities and regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our privacy commitments apply to all account holders, regardless of which payment method they use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or traditional bank transfers via mobile banking, local payment, online payment, and e-wallet.
We collect personal data only to operate our platform securely, process your deposits and withdrawals, verify your identity, and provide customer support. We do not sell your data to third parties. This policy explains what we collect, how we use it, who may access it, and what rights you have over your information.
Our privacy practices comply with applicable Indonesian regulations and international data protection standards. If you have questions about how we handle your data, contact our support team via the Help section in the app or website.
What Data We Collect on dhx4
We at dhx4 collect personal information in several categories. First, we collect account registration data: your full name, email address, mobile phone number, and date of birth. This information is required to create your dhx4 account and verify your age and identity.
Second, we collect identity verification documents. Before your first withdrawal, we require a clear image of your national ID card (KTP) or passport, and proof of address such as a utility bill, bank statement, or rental agreement. We store these documents securely and delete them after the verification period is complete, as required by law.
Third, we collect transaction data. Every deposit, withdrawal, and game activity on dhx4 is logged: the date, time, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and outcome. This data is retained for financial audit and fraud prevention.
Fourth, we collect device and network information. When you access dhx4 via Android app or iOS browser, we log your device type, operating system version, IP address, and approximate location (city level, not street address). This helps us detect suspicious login attempts and provide localized support.
Fifth, we collect interaction data. We track which games you play, how long you play, and when you log in or out. This data helps us understand platform usage patterns and improve our service; it is not shared with third parties for marketing purposes.
How We Use Your Data
We at dhx4 use your personal data for specific, lawful purposes. First, we use it to operate your account: creating your login, storing your balance, processing your bets, and calculating your winnings or losses. Without this data, we cannot provide the service.
Second, we use it for payment processing. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, we share your name and transaction amount with the payment processor to complete the transaction. We do not share more data than necessary.
Third, we use it for identity verification and compliance. Indonesian financial regulations require us to verify your identity before processing withdrawals. We compare your submitted documents against our verification database to confirm you are who you claim to be. This step protects both you and our platform from fraud.
Fourth, we use it for customer support. If you contact our support team with a question or dispute, we access your account history, transaction logs, and game records to assist you. Our support staff are bound by confidentiality agreements and cannot disclose your data outside the support context.
Fifth, we use it for fraud detection and security. We analyze transaction patterns to identify suspicious activity—for example, multiple failed login attempts, unusually large withdrawals, or deposits from new payment methods. If we detect potential fraud, we may temporarily restrict your account pending investigation.
We do not use your data for marketing, advertising, or profiling. We do not sell your email address or phone number to third parties. We do not use your data to build behavioral profiles for sale to data brokers.
Third-Party Processors and Data Sharing
We at dhx4 work with third-party service providers who process data on our behalf. These include payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification vendors, and cloud hosting providers. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Our servers may sit outside your jurisdiction; data may be transferred to and stored in countries other than Indonesia. However, we apply the same security standards regardless of server location. We do not transfer data to countries with weaker data protection laws without your explicit consent.
We may disclose your data if required by law. If a court order, government agency, or law enforcement requests your information, we will comply with the request and notify you unless legally prohibited from doing so.
- KYC (Know Your Customer)
- Identity verification required by law before withdrawal; we collect and verify your ID and proof of address.
- Data Processor
- A third party (e.g., payment provider, hosting company) that processes data on our behalf under contract.
- Retention Period
- The length of time we keep your data; varies by data type and legal requirement.
Your Rights and Data Access on dhx4
We at dhx4 recognize your rights over your personal data. You have the right to request a copy of all data we hold about you. Submit a request via our support team with proof of account ownership; we will provide a downloadable file of your data within a standard response window.
You have the right to correct inaccurate data. If your name, email, or phone number is wrong in our system, contact support and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. Some data (e.g., transaction records) must be kept for financial audit purposes; we will delete data that is no longer necessary.
You have the right to restrict how we use your data. For example, you can opt out of non-essential communications. You have the right to data portability: we can export your account data in a standard format if you wish to move to another service.
You have the right to lodge a complaint with the relevant data protection authority if you believe we have mishandled your data. In Indonesia, you may contact the relevant regulatory body. We encourage you to contact us first; we will attempt to resolve any concern directly.
Cookies and Tracking Technologies
We at dhx4 use cookies to maintain your login session and remember your preferences. When you log into dhx4, we set a session cookie that expires when you log out or after a period of inactivity. This cookie is necessary for the platform to function; without it, you would need to re-enter your credentials on every page.
We also use analytics cookies to understand how users interact with dhx4. These cookies track which games are most popular, how long users play, and which payment methods are most frequently used. This data helps us improve the platform. Analytics cookies do not identify you personally; they are aggregated across all users.
You can disable cookies in your browser settings, but doing so may prevent dhx4 from functioning correctly. We do not use third-party tracking pixels or retargeting cookies to follow you across other websites.
Data Security and Encryption
We at dhx4 protect your data using industry-standard encryption and security practices. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted; we do not store it in plain text. Even our staff cannot see your password.
We maintain access controls: only authorized staff can view sensitive data, and access is logged. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law.
However, no security system is perfect. We cannot guarantee absolute protection against all attacks. We encourage you to use a strong, unique password and enable two-factor authentication in your dhx4 account settings.
Data Retention and Deletion
We at dhx4 retain your data for as long as necessary to provide the service and comply with legal obligations. Account registration data (name, email, phone) is kept for the lifetime of your account. Transaction records are retained for a minimum of five years for financial audit and tax purposes, as required by Indonesian law.
Identity verification documents (KTP, proof of address) are retained for one year after verification is complete, then deleted. If you request account closure, we delete your account data within thirty days, except for transaction records which are retained per legal requirements.
If you request deletion of your data before the legal retention period expires, we will delete it where possible; however, we may retain anonymized or aggregated data for analytics purposes.
Policy Updates and Contact
We at dhx4 may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of dhx4 after an update constitutes acceptance of the new policy.
If you have questions about our privacy practices, contact our support team via the Help section in the app or website. We offer multilingual support in English and Bahasa Indonesia. You can also reach us by email; response times vary depending on volume and the complexity of your inquiry.
Our services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, you should not create an account or use dhx4. We are not responsible for your compliance with local laws; that responsibility rests with you.
Summary
We at dhx4 collect personal data only to operate our platform, process payments, verify identity, and provide support. We do not sell your data or use it for marketing. We protect your data using encryption, access controls, and regular security audits. You have the right to access, correct, and delete your data, subject to legal retention requirements.
Our privacy practices comply with applicable Indonesian regulations. If you have concerns about how we handle your data, contact our support team. Our services are available only where local law permits; verify your jurisdiction's regulations before using dhx4.